Salon Policy
Bookings
Service Prices
The starting rates of all services are posted. A small deposit —which goes towards the displayed price— will be required to book your appointment. Services description and the supplies required by clients to complete the service are found under “more info”.
Deposits
All deposits are non-refundable. If you have paid the required deposit and want to reschedule your appointment please do so a week prior to your scheduled appointment or forfeit your deposit in order to reschedule.
Reschedules
If you want to reschedule a confirmed appointment, please use the rescheduling link provided in your appointment confirmation email or text to reschedule your appointment. If the booking system is not complying to your request, please contact us at 239-244-6754 to resolve any issues. Last minute cancellations or no show/no calls will be charged 50% of service fee or forfeit their qualifications for servicing. A discount will also be applied to your service if your stylist cancels last minute or be refunded your deposit.
Availability
If you are attempting to book a date that does not appear available on the booking system calender, either the date is unavailable or you can contact us at 239-244-6754 to ensure that the day is unavailable. If you have selected multiple services, and it exceeds the 8 hour limit, the booking calender will appear unavailable. Please contact us at 239-244-6754 to accomadate you.
No Show/No Calls
No shows/No calls will be charged a 50% inconvenience fee. No exceptions! If this is a reoccurring behavior, you will be dropped as a client indefinitely. Last minute cancellations will be charged 50% of service fee or forfeit their qualifications for servicing. A discount or a refunded will be issued back to you if your stylist cancels or reschedules last minute.
Tardiness
Please notify Faithfully GC an hour, at the latest, prior to your appointment if you are going to be late to your confirmed appointment by calling or texting 239-244-6754. Lack of timely notification of your tardiness within the 15 minutes grace period after your confirmed appointment will result in a late fee of $25 after 30 minutes late your appointment will be canceled. If this is a reoccurring action, you will be dropped as a client. If your stylist is tardy over an hour of confirmed appointment, a discounted amount will automatically be applied to your service as an incentive for your patience.
Shipping & Returns
Order Processing
Our business hours are Tuesday through Saturday from 9:00 am to 6:00 pm EST. Our processing time takes 2-3 business days, however if your information is invalid or more information is needed to process your order more time to process maybe needed. Once shipped, orders arrive within the time frame selected at checkout. Orders placed over the weekend will be processed first thing Monday morning unless it is a holiday.
Product Availability
Products are available in store, but customers must notify the store of product pick-up in advance to ensure their desired products are in stock. If we are unable to fulfill your order we will contact you immediately to find out if you would be interested in receiving a substitution.
Return Policy
Due to the nature of our products, ALL ITEMS ARE FINAL SALE. No refunds will be permitted. Products that are customized to the request of the client, are non-refundable and may not be exchanged. Please confirm your head measurements and desired unit color before checkout.
Exchanges
From time to time, Faithfully GC, at its sole discretion, may exchange products under the following conditions: One time exchanges are accepted within 7 days of hair delivery date if the customer has recieved the wrong items. Prior notice must be given to Faithfully GC. You must send the product back to us in order to process the exchange. In order to process an exchange the unwanted product would need to be sent back using our preaddressed labels. Once your product has been received it will be examined thoroughly. If the product has been returned unused, in its original condition we will exchange the product for something of equal or greater value. Client assumes responsibility for round trip shipping. We will not accept any merchandise which has been used or altered (colored, brushed, combed, permed, picked, cut, removed from the weft or processed) in any way. All altered items are VOID. According to the Federal law you cannot return human hair products that have been used. This includes removing the hair from the bundle and trying it on. We adhere to these strict policies with respect to hair returns, hygiene concerns and federal law. Please return the item in the original and resalable condition as a necessary health precaution.
Shipping Delays
For your convenience it's always advisable not to wait until the last minute to place your order. If you have a deadline, hair appointment or other engagement it is always wise to order far enough in advance to allow for unanticipated delays. We will give you a delivery estimate when you place your order based on the information we receive from our shipping partner. We are not responsible for late shipments due to inclement weather, holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times. We entrust USPS to deliver your package on time. If your package is delayed we will not offer a reimbursement of shipping charges. If you need additional information, please contact us. Incomplete or incorrect address information is the major cause of shipment delays. Confirm the address information on your order. Make sure you have included ALL the information (address, apt#, etc.) needed to deliver your package. Your order will be shipped via UPS to the address you provide. It is extremely important that you give us the most accurate and complete information possible. If a shipment is returned to us due to a bad address you will be responsible for additional shipping charges. NO REFUNDS WILL BE ISSUED FOR REFUSED OR ABANDONED SHIPMENTS.
Lost Shipments
If you have tracked your package and there is a discrepancy in delivery information or it has been lost in transit, please contact us immediately. We will contact USPS right away and initiate a trace for your package and have them start an investigation. If it is determined that your shipment has been lost a replacement will be sent.
